faqS

Are the shoes authentic Converse products?

Yes. All Nima sneakers are authentic Converse products purchased from an official retailer.
They are then artistically modified through industrial embroidery and applied to the shoe using professional machinery by Nima.

Are you affiliated with Converse?

No. Nima is not affiliated with, endorsed by, or in partnership with Converse.
All products are independent artistic modifications.

Is each pair a unique?

Yes. Because the embroidery and application are done using industrial machinery and hand‑finished detailing, each pair may have small, beautiful variations that make it truly one‑of‑a‑kind.

How do I care for my Nima sneakers?

Cleaning
Dry brushing: Use a very soft brush (such as a soft toothbrush) to remove dust or dry dirt.
Spot cleaning: Mix a small amount of water with mild soap.
Application: Dip a cotton swab or soft cloth into the solution, squeeze out excess water, and gently dab the area. Avoid scrubbing the embroidery.
Rinse: Wipe the area with a clean, slightly damp cloth to remove soap residue.
Drying: Let the shoes air‑dry naturally, away from heat or direct sunlight.

Avoid
Machine washing
Soaking in water
Harsh cleaning products
Bleach or strong detergents
Rough sponges
Scrubbing the embroidery
Prolonged sun exposure

For longer durability
Store in a cool, dry place
Use tissue paper or a shoe tree to maintain shape
Avoid rough surfaces that may catch or pull the threads
If a thread loosens, do not pull it — carefully trim the end

Can I order a custom design?

No. The available designs are the ones offered by Nima.

How long does it take to prepare my order?

Each Nima pair is made-to-order — we don’t keep ready stock, because every shoe begins production only after your order is placed. From the moment of ordering, delivery time is 7-12 business days, as each pair goes through industrial embroidery, industrial assembly, and final hand finishing. During high‑demand periods, it may take slightly longer.

Do you offer free shipping in Cyprus?

Yes. All orders within Cyprus are shipped free of charge with tracked delivery. You will receive a tracking email once your order is handed over to the courier.

Do you ship internationally?

Yes. We ship worldwide using reliable courier services. International shipping costs are calculated automatically at checkout.

Will I have to pay customs duties or import taxes for international orders?

International orders may be subject to customs duties or import taxes, depending on the destination country. These charges are not included in the shipping cost and are the responsibility of the recipient.

Can I return a product or cancel a purchase?

Yes, under specific conditions:

Returns are accepted only for unused products

Items must be returned within 14 days
Exchanges may be limited due to the handmade nature of the products
For full details, please see our Shipping & Returns page.

How to Cancel a Purchase

To exercise the right of withdrawal, the customer must explicitly notify Nima of their decision. Simply returning the product is not sufficient.

A withdrawal statement ( withdrawal from ) must be submitted. Nima will confirm receipt of the withdrawal statement as soon as it is received.

Nima bears no responsibility if the withdrawal statement is not received due to incorrect contact details provided by the customer. If the customer does not receive confirmation, they must notify Nima immediately.

How can I contact you?

We offer several pricing options to suit different needs. You can view a detailed breakdown of our plans and features on our Pricing Page. We have a free tier, monthly subscriptions, and annual plans.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), as well as Apple Pay and Google Pay for fast, secure checkout. All payments are processed securely through Stripe — we never store your card details.

Are Nima products unisex?

Yes, all Nima sneakers are unisex — based on the classic Converse Chuck Taylor, which has unified sizing for everyone.