Processing Time

Each pair is created using both machine embroidery and hand‑crafted detailing. Processing time: 7–10 business days. Once your order is ready, it is shipped immediately.

1. Domestic Shipping — Cyprus

Courier

All orders within Cyprus are shipped via AKIS Express, our trusted partner for fast and secure delivery.

Estimated Delivery

After dispatch, delivery usually takes 1–3 business days.

Shipping Cost

Shipping within Cyprus is free of charge. No additional fees apply at checkout.

Tracking

Once your order has been shipped, you will receive a message with your AKIS Express tracking number.

2. Shipping to Greece

Orders to Greece are shipped with ACS Courier, ensuring reliable delivery and full tracking visibility.

Shipping Cost: € 15
Estimated Delivery: 3–7 business days
Tracking: ———– tracking link with real‑time updates.

3. European Union Shipping

For all EU destinations, we ship via EMS (Express Mail Service), the international express network of national postal services.

Shipping Cost: € 20 Estimated
Delivery: 5–10 business days
Customs: No customs duties or import taxes within the EU Tracking: Available through your country’s local postal service.

4. International Shipping — USA, UK, Canada, Asia, Australia, Middle East

International orders outside the EU are shipped via EMS International, offering reliable delivery and complete tracking throughout the journey.

Shipping Cost: € 30–35 (depending on region)
Estimated Delivery: 7–20 business days
Tracking: Available through your local postal service (USPS, Royal Mail, Canada Post, etc.)

Important Notes

• Delivery times may vary depending on destination and local courier networks.
• International shipments may experience delays due to customs or local postal services.
• The customer is responsible for any customs duties, taxes, or import fees in their country.
• Delivery times may be affected by holidays or high‑volume periods.
• Please ensure your shipping details are correct to avoid delays.
• If your order is delayed beyond the expected timeframe, you may contact us via email.

5. Customs, Duties & Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, and local handling fees may apply depending on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the customer.

Customs procedures vary by country, and we cannot predict or influence the final amount.

6. Order Processing Time

Each pair of Nima sneakers is prepared with care and attention. Orders require 1–3 business days for processing before shipment. During peak periods, processing times may be slightly extended.

7. Tracking Information

Once your order is shipped, you will receive an email containing:

• your tracking number
• the tracking link
• the courier handling your delivery

Tracking is available in real time.

8. Delivery Delays

Delivery times are estimates provided by our courier partners. Delays may occur due to:

• customs clearance
• weather conditions
• high seasonal volume
• local postal service workload

We cannot guarantee an exact delivery date.

9. Lost or Stolen Packages

If a package is lost during transit, we will open a case investigation with the courier. We are not responsible for packages that have been delivered to the correct address but are lost or stolen after delivery.

10. Incorrect Address Policy

Please ensure your shipping address is complete and accurate. We cannot modify the address once the order has been dispatched. If a package is returned due to an incorrect address, the customer is responsible for the cost of reshipping.

11. Transparent Shipping Costs

All shipping charges are clearly displayed at checkout before you complete your order. There are no hidden fees or additional costs.

Returns & Exchanges

12. Returns

Returns are accepted only for unused products, in their original condition and packaging.

Eligibility Requirements

To be eligible for a return:

• The product must not have been worn or used.
• It must show no signs of wear, damage, or alteration.
• It must be returned within 14 days from the date of delivery.
• The customer is responsible for return shipping costs unless the product is defective.

Once the returned item is received and inspected, the refund will be issued using the original payment method.

Additional Return Requirements (Nima Policy)

Returns are accepted only when:

• The product is returned in secure packaging, accompanied by the original receipt and invoice.
• The return is made via courier. If the product is lost during return transit, Nima cannot issue a refund.
• The product is returned in the same condition as received: complete, undamaged, and without signs of use.

13. Right of Withdrawal (14‑Day Cancellation Right)

Customers have the right to withdraw from a distance purchase within 14 days from the date of delivery.

If the order includes multiple items delivered separately, the 14‑day period begins from the final delivery. If the deadline falls on a non‑business day, it is extended to the next business day.

Refunds are issued using the same payment method used for the original transaction. Once Nima is notified of the withdrawal, Nima is not responsible for the processing time of the refund by the payment provider.

Exceptions to the right of withdrawal apply as defined in the Cyprus Consumer Rights Law of 2013 (Ν.133(I)/2013).

Customer Responsibility During Withdrawal Period

The customer must compensate Nima if the product has been used beyond what is necessary to determine:

• its nature
• its characteristics
• its functionality

If returned items are damaged or incomplete, Nima reserves the right to seek compensation. The amount may be deducted from the refund.

14. How to Cancel a Purchase

To exercise the right of withdrawal, the customer must explicitly notify Nima of their decision. Simply returning the product is not sufficient.

A withdrawal statement must be submitted. Nima will confirm receipt of the withdrawal statement as soon as it is received.

Nima bears no responsibility if the withdrawal statement is not received due to incorrect contact details provided by the customer. If the customer does not receive confirmation, they must notify Nima immediately.

15. Exchanges

Because Nima products are artistically modified, exchanges may be limited.

Exchanges are accepted only if:

• The product is unused and in excellent condition.
• The requested size or design is available.
• The exchange request is made within 14 days of delivery.

If the requested item is unavailable, store credit may be offered.

16. Defective Products

If a product arrives with a visible defect, the customer must contact us within 48 hours and provide photos. In such cases, Nima covers all return and replacement shipping costs.

17. Non‑Returnable Items

Returns are not accepted for:

• Products that have been worn or used
• Items showing signs of wear
• Products exposed to water, chemicals, or improper cleaning
• Items altered by the customer
• Custom‑made items in special sizes or colors (if applicable)

18. Return Process

To initiate a return, the customer must contact us via email or Instagram and provide:

• Order number
• Full name
• Photos of the product (if needed)
• Reason for the return

You will then receive detailed instructions for the return shipment.